Email - Customer - Event Reminder 3
We don't use the Event reminder 1 (AKA Event Reminder). We use Event reminder 2 and we were using Event reminder 3. However, the event reminder 3, we had it giving our setup time to the customer automatically. However, it was way off. The example I have is a customer was scheduled last Friday for delivery at 8:15 and the email she got said we would arrive on Friday at 10:00am to setup. (I have a copy of the email from the customer). I did some research and I have found that the system is taking the time of how long it would take us to setup from the start time of the event and putting that as the setup time (Example: 11:00 start time - 1 hour setup - 10:00 setup time). The system didn't take in to account the other orders I had after hers already scheduled and it certainly didn't take the information from the Delivery tab. Obviously this is a glitch of some sort. Any expected time frame when this will be corrected or a work around? We love the email and this confirmation of setup time and want to use it.