Yearly reminder sending out duplicate emails

Matthew Isgur shared this question 2 years ago
Answered

It looks like our yearly email reminder sent out a duplicate email and I'm trying to figure out why.

See screenshot attached.

Comments (1)

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These 2 events were significantly far apart from each other, so they get treated independently. Just the customer booked both these events at the same time last time. We use book date to determine when to send, not event date.