Workers "Shift Reminder" text going out late

Ryan Strayhorn shared this question 3 years ago
Answered

I have a text set to be sent out to employees 20hrs before their scheduled shift. Instead, it's going out 10 or 11 hours before their shift. Is this an error on my part or a glitch? Last Summer it worked perfectly fine, this year it has been doing this consistently.

Comments (2)

photo
1

We had complaints about sending text messages in the middle of the night. Currently, we only send them between 8am and 10pm unless the shift starts in an hour. So, if the shift starts at 2am, we will send between 1am and 2am depending on your settings.

photo
1

Ok thanks, I'll structure the time accordingly then.