Survey results aren't emailing to me.

Steve Myrter shared this problem 4 years ago
Solved

I have stopped receiving the survey results by email. I have checked my spam filters and even called my email provider. The issue doesn't seem to be on our end at all. Any ideas?

Best Answer
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Sorry for the issue with this. It has been fixed so future survey alerts should be sent properly.

Comments (5)

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Sorry for the issue with this. It has been fixed so future survey alerts should be sent properly.

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We haven't been receiving the "Alert" email for when customers complete their rental survey. I checked the "Alert Center" and we have email notification active/selected. Please advise.

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We made a change recently to fix a bug that was causing the alert to go out multiple times. I tested it and it appears to be working fine. I do not see any recent surveys in your account. What lead did you expect an alert on?

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ID: 752928, 769781, 754400, 750807, 749444, 758032

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Sorry, this was affecting you since you had a customized survey. This has been fixed.