Status changed from Contract to Complete, cannot determine why

Anthony Hall shared this question 2 years ago
Answered

Lead 2075993


Here is log entry.

4/23/201712:31amCustomerStatus: Contract -> Complete


Can the customer change the status? Event was originally scheduled on 4/22/17, but was changed to 5/20/17 on 4/21/17. Here is the log.


4/21/20173:48pmxxxx00.000.76.117Event Start Time: 4/22/2017 3:00pm -> 5/20/2017 3:00pm

Event End Time: 4/22/2017 9:00pm -> 5/20/2017 9:00pm

Sales Rep: -> xxxx

Setup Window Start: 4/22/2017 2:30pm ->

Setup Window End: 4/22/2017 2:30pm ->

Tear Down Window Start: 4/22/2017 9:00pm ->

Tear Down Window End: 4/22/2017 9:00pm ->


Also, the setup and tear down windows remained on the lead. I had to remove them manually.


Thanks for the help.

Comments (1)

photo
1

It says 'Customer' for this, but it was actually our system that did that. Sorry for the confusion.


It looks like a bug when clearing the setup/teardown windows it didn't reset a hidden date field we use when determining this. I'll get it fixed.