Status changed from Contract to Complete, cannot determine why

Anthony Hall shared this question 3 years ago

Lead 2075993

Here is log entry.

4/23/201712:31amCustomerStatus: Contract -> Complete

Can the customer change the status? Event was originally scheduled on 4/22/17, but was changed to 5/20/17 on 4/21/17. Here is the log.

4/21/20173:48pmxxxx00.000.76.117Event Start Time: 4/22/2017 3:00pm -> 5/20/2017 3:00pm

Event End Time: 4/22/2017 9:00pm -> 5/20/2017 9:00pm

Sales Rep: -> xxxx

Setup Window Start: 4/22/2017 2:30pm ->

Setup Window End: 4/22/2017 2:30pm ->

Tear Down Window Start: 4/22/2017 9:00pm ->

Tear Down Window End: 4/22/2017 9:00pm ->

Also, the setup and tear down windows remained on the lead. I had to remove them manually.

Thanks for the help.

Comments (1)


It says 'Customer' for this, but it was actually our system that did that. Sorry for the confusion.

It looks like a bug when clearing the setup/teardown windows it didn't reset a hidden date field we use when determining this. I'll get it fixed.