Status change causing deletion of discount

Jessie Ochoa shared this problem 28 days ago
Known

When workers access the app and change a lead to "delivered" some discounts are being removed causing an incorrect balance. This is only happening when there are 2 or more discounts on the order. Please see leads:

#6362655 (test lead)

#6365591 and #6300037 (corrected, but change can be seen in log)

Comments (5)

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I have been testing this out and cannot replicate the issue. Please send over any other examples you come across.

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I am able to on my end. Using the test lead from today 6362655 you will see there are 2 different discounts applied:

1. Chairs discount $50

2. Table discount $40

If you access the lead from the workers app and change the status from scheduled to "to deliver" and save, one of the discounts will be removed and the balance will change. I have confirmed this is occurring with both my workers login as well as my own.

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No problem, I am putting in a ticket for this now! Thanks

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Just wanted to verify...this is through the actual phone app and not the workers site, correct? Thanks!

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Thats right, on the phone app.