Some rental images not displaying on our emails

Lupe Gonzalez shared this question 3 years ago
Answered

The rental images for our theme banners in accessories are not showing up on the quote confirm email we receive. It shows up as a broken link. It looks like it's linking "up" to a main directory and not directly to IO's directory like the other rental items' images do. I've attached a screen shot to show you better. Thanks!

Comments (3)

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It appears to working appropriately from my tests on our end. I think your email client is simply not downloading the full message. Often they will block images to either save on space or block certain image types due to securety concerns.

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Previously, the image I showed you was through GoDaddy's Webmail client. Here I'm attaching another snapshot from a different lead, but this time I'm looking at it through my Mac's Mail program and it still has a broken link. It's only happening with the accessories images and I've replaced the images through the accessories tab in settings and through the accessories option within the rentals themselves. I can forward you the email as well if you'd like to see it.

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Please forward the email. Thanks.