Safety email not sent

Corey Whisnant shared this question 5 months ago
Need Answer

I noticed that my safety emails were not sent out prior to the delivery dates. Can you tell me why?

Comments (3)

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Could you give us a couple lead id #'s for examples of when the email should have went out? And what is the name of the email? Thanks!

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5053881

Is one of the leads but it hasn't been sending for any of my leas. I would like it to send the email to anyone that has a confirmed reservation. Also is there anyway to create a seperate email that sends operating instructions for people that have certain concessions booked?

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For your current safety email to work you will need to be sure one of the safety topics is selected in the rental items "advanced features" area (see screenshot) I have set up a filter for the concessions category. You can make a copy of an auto email and change the template w/ this info for the concession. In this case I would suggest making a copy of a event reminder email --then you can add the lead filter to sent to "concession event" (name of filter I have saved for you. Let us know if you need help with any of this!