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Rental item in Contract or Confirmed status, not showing up in contract link

Alek V. shared this question 9 years ago
Answered

We've been having this issue for a few weeks now, and cannot figure out what the glitch is.


Specifically, our Snow Cone machine. It is active, and correctly being calculated when overbooked. The issue we have is that when we send our customers their contract, or when we "view" the contract ourselves, the Snow Cone rental does not show on the paperwork. The rental cost for the item is added to the final total, and also a promotion/fee discount is applied when rented...but customers just can't see that it is actually rented for them.

Best Answer
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If you look at the "Options & PL" tab of the Sno Kone Machine rental, you had "Show Options as separate units" checked. I changed this for you on this rental. You'll need to regenerate any contracts that have this rental missing.

Comments (1)

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1

If you look at the "Options & PL" tab of the Sno Kone Machine rental, you had "Show Options as separate units" checked. I changed this for you on this rental. You'll need to regenerate any contracts that have this rental missing.

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