Remove survey rating for one item

Casey Zegar shared this question 2 years ago
Answered

I know you guys can remove an entire survey for us... Can you remove a customer rating on a single item, without removing the entire survey? Sometimes a customer rates the item based on something not related to the item (ex: it rained so we didn't use it - not satisfied), or we have fixed the problem, so it no longer applies.

Comments (2)

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Sorry, the only option is to delete and redo the survey with corrected

data.

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Ok, that works! I will just save the survey results then go back and enter it myself. I also see an option to delete that myself; I don't remember that being their before. Thanks!