Quote Page not showing

Richard Just shared this question 14 months ago
Answered

We have a couple of quote pages and occasionally leads won't show which one it has come from. See lead 3905847 and attached screenshot.

The " quote page: " part is just blank and the questions aren't completed either (stairs/drive or trolley) etc.

Could you take a look?


Cheers

Comments (5)

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I haven't figured why this is doing this just yet, but I have a feeling it has something to do with the fact that some of your pages are missing. In Settings->Pages/Templates, for your Brisbane Event Hire "group" of pages, there is no "contract page". There is also the "quote confirm email" missing. If you add these pages in, and see this again in the future, let us know.

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Lead 3917053 just booked through BJC which has all of the above mentioned pages but it doesn't show either?

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Was it just through conversation with the customer that you found out this came in through the BJC quote page? What indication did you have that this one was the source? We haven't seen this before and it doesn't seem to be taking place in other accounts, so I'm having trouble tracking down the source of the issue/reproducing it.

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Nope - I think when we went to print the contract and check all the event details, I noticed it randomly...Customer didn't mention any issues

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We're continuing to keep this open. If you see this again, and have a means of verifying they certainly came from the BJC quote form, please keep sending examples, so that we can perhaps find a common theme. In the meantime, I would suggest adding the needed other pages to the group of pages.

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