Quickbooks Web Connector Error

Hello,

We have updated our Quickbooks to 2017 version. Upon trying to run the web connector to update transactions I continually get error messages. It starts up and connects to about 20% complete then stops due to error. Not sure it this is possibly due to our "Company File" being in a different location? Can't find where to update that in IO if needed.

The log states the following:

Log file initialized at Tuesday, April 25, 2017 - 10:55 PM UTC

Timestamp format used: YYYYMMDD.HH:MM:SS UTC

QBWebConnector 2.2 has been initialized with its logging status to level = DEBUG.

Please restart QBWebConnector for any change in log level to take effect. Use file menu to clear log.

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to False

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session unlocked *********************

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.getValue() : Unable to get from RegistryKey =<HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\SOAPWebServices\InflatableOffice QuickBooks Integration App Dreher> for ValueName=<RequestedVersion>

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.getValue() : Reason: Object reference not set to an instance of an object.

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.getValue() : Unable to get from RegistryKey =<HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\Scheduler\InflatableOffice QuickBooks Integration App Dreher> for ValueName=<DefaultInterval>

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.getValue() : Reason: Object reference not set to an instance of an object.

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.getValue() : Unable to get from RegistryKey =<HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\Scheduler\InflatableOffice QuickBooks Integration App Dreher> for ValueName=<MinIntervalInSeconds>

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.getValue() : Reason: Object reference not set to an instance of an object.

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to False

20170425.22:55:47 UTC: QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session unlocked *********************

20170425.22:55:48 UTC: QBWebConnector_Load() :

QuickBooks Web Connector 2.2.0.71 has started.

Tuesday, April 25, 2017 at 3:55:48 PM

20170425.22:55:48 UTC: QBWebConnector_Load() : QBWC Form Loaded

20170425.22:55:49 UTC: UpdateThisScheduledApp() : Password management - Started

20170425.22:55:49 UTC: UpdateThisScheduledApp() : Password management - Ended

20170425.22:55:49 UTC: UpdateThisScheduledApp() : Performing SCHEDULED UPDATE for application = InflatableOffice QuickBooks Integration App Dreher

20170425.22:55:50 UTC: QBWebConnector.WebServiceManager.DoUpdate() : Exception in WSManager.Update: Object reference not set to an instance of an object.-QBWebConnector

20170425.22:55:50 UTC: UpdateThisScheduledApp() : QBWC1031: Update completed with some error. Application has been notified of the error accordingly. See QWCLog for further information.

20170425.22:55:58 UTC: QBWebConnector.WebServiceManager.DoUpdateSelected() : updateWS() for application = 'InflatableOffice QuickBooks Integration App Dreher' has STARTED

20170425.22:55:58 UTC: QBWebConnector.RegistryManager.getUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock = FALSE

20170425.22:55:58 UTC: QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to True

20170425.22:55:58 UTC: QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session locked *********************

20170425.22:55:58 UTC: QBWebConnector.SOAPWebService.instantiateWebService() : Initiated connection to the following application.

20170425.22:55:58 UTC: QBWebConnector.SOAPWebService.instantiateWebService() : AppName: InflatableOffice QuickBooks Integration App Dreher

20170425.22:55:58 UTC: QBWebConnector.SOAPWebService.instantiateWebService() : AppUniqueName (if available): InflatableOffice QuickBooks Integration App Dreher

20170425.22:55:58 UTC: QBWebConnector.SOAPWebService.instantiateWebService() : AppURL: https://www.inflatableoffice.com/qbint/io_qbserver.php

20170425.22:55:59 UTC: QBWebConnector.SOAPWebService.do_serverVersion() : *** Calling serverVersion().

20170425.22:56:00 UTC: QBWebConnector.SOAPWebService.do_serverVersion() : Received from serverVersion() following parameter:<serverVersionRet="PHP QuickBooks SOAP Server v2.0 at /qbint/io_qbserver.php">

20170425.22:56:00 UTC: QBWebConnector.SOAPWebService.do_clientVersion() : *** Calling clientVersion() with following parameter:<productVersion="2.2.0.71">

20170425.22:56:00 UTC: QBWebConnector.SOAPWebService.do_clientVersion() : Received from clientVersion() following parameter:<clientVersionRet="">

20170425.22:56:00 UTC: QBWebConnector.SOAPWebService.do_clientVersion() : This application agrees with the current version of QBWebConnector. Allowing update operation.

20170425.22:56:00 UTC: QBWebConnector.SOAPWebService.do_authenticate() : Authenticating to application 'InflatableOffice QuickBooks Integration App Dreher', username = 'funflicks___Dreher'

20170425.22:56:00 UTC: QBWebConnector.SOAPWebService.do_authenticate() : *** Calling authenticate() with following parameters:<userName="funflicks___Dreher"><password=<MaskedForSecurity>

20170425.22:56:03 UTC: QBWebConnector.SOAPWebService.updateWS() : Received from authenticate() following parameters:<authRet[0]="9e785040-93ef-9904-41d7-491bef2b6010"><authRet[1]="C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\FUNFLICKS WASHINGTON MASTER LAPTOP (Backup Nov 22nd 1230 PM).QBW"><authRet[2]=""><authRet[3]="">

20170425.22:56:03 UTC: QBWebConnector.RegistryManager.setCurrentWebServiceName() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\CurrentWebServiceName has been set to InflatableOffice QuickBooks Integration App Dreher

20170425.22:56:03 UTC: QBWebConnector.RegistryManager.setCurrentWebServiceSessionTicket() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\CurrentWebServiceSessionTicket has been set to 9e785040-93ef-9904-41d7-491bef2b6010

20170425.22:56:03 UTC: QBWebConnector.SOAPWebService.CheckCFNResponse() : User authenticated.

20170425.22:56:03 UTC: QBWebConnector.SOAPWebService.do_authenticate() : Done.

20170425.22:56:03 UTC: QBWebConnector.SOAPWebService.OpenConnection() : Connecting to QuickBooks...

20170425.22:56:11 UTC: QBWebConnector.SOAPWebService.handleAllOtherError() : QBWC1013: Error connecting to QuickBooks. Returning error message to application.

Could not start QuickBooks.

20170425.22:56:11 UTC: QBWebConnector.SOAPWebService.do_connectionError() : *** Calling connectionError() with following parameters:<wcTicket="9e785040-93ef-9904-41d7-491bef2b6010"><hresult="0x80040408"><message="Could not start QuickBooks.">

20170425.22:56:12 UTC: QBWebConnector.SOAPWebService.do_connectionError() : Received from connectionError() following parameters:<tryAgain="done">

20170425.22:56:12 UTC: QBWebConnector.SOAPWebService.OpenConnection() : Error connecting to QuickBooks. Application sent back DONE. Job ending.

20170425.22:56:12 UTC: QBWebConnector.RegistryManager.setUpdateLock() : HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\UpdateLock has been set to False

20170425.22:56:12 UTC: QBWebConnector.RegistryManager.setUpdateLock() : ********************* Update session unlocked *********************

20170425.22:56:12 UTC: QBWebConnector.WebServiceManager.DoUpdateSelected() : Update completed with errors. See log (QWClog.txt) for details.

Let me know what I may need to do on my end.

Thanks!