Prices changing when updating

Alisha shared this question 3 years ago
Answered

If I manually enter an item, the prices seem to be changing from what I'm entering. I have noticed this on several occasions. The most recent event wasn't caught and it caused us to lose lose about $300 on a order. Why is it changing figures from what was entered by the user?

Comments (3)

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Can you give us a Lead ID to look at?

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1295942 is the contract that we discovered this issue. Any new ones do the same thing.

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It looks like it is matching to inactive items in your inventory, which is why it is ignoring the price you type. We have an update coming out this week that should change that. Be advised that inactive inventory is not tracked for potential conflicts. Also, your quote page will not show inactive items.