People using iPad are having issues signing contract electronically

jason hoffman shared this problem 5 years ago
Solved

At first I thought one of our customers had a screw loose, but over the last month 3 or 4 more have mentioned issues signing and all are using iPads.


The last customer was kind enough to explain in a little more detail. When trying to click the "Sign" button, he got this:


"Message from web page. Error signing the account. Please try again later "

Best Answer
photo

I tested on the ipad using safari and it worked fine for me.


I looked at the code and the error they are likely getting is:

Error signing contract! Please try again.


I think the scenario where this could happen is if a contract is created and they are sent an email with a link to sign it. Then the contract is deleted.

It can also happen if customer information is changed to either a different customer or a new profile is created.


I made a change to make this less likely to happen.

Comments (1)

photo
1

I tested on the ipad using safari and it worked fine for me.


I looked at the code and the error they are likely getting is:

Error signing contract! Please try again.


I think the scenario where this could happen is if a contract is created and they are sent an email with a link to sign it. Then the contract is deleted.

It can also happen if customer information is changed to either a different customer or a new profile is created.


I made a change to make this less likely to happen.