Overbooking Issue

Josh C. shared this question ago

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This order was created today. The items in red and blue are both booked on the same previously created order. (# 5475217) Why is one red and another blue?

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Noah W. ● 4 years ago

It looks like lead 5615783 is no longer showing items overbooked. Where you able to find what was causing this?

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Josh C. ● 4 years ago

Its no longer overbooked because we removed the two items from the other order. I am asking you what caused this.

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Noah W. ● 4 years ago

I apologize for my misunderstanding. Typically an item will show in red if it is unavailable for a lead, and the item that is causing the overbooking will show in blue. Since lead 5475217 was book 6/21 I believe both items should have shown red on 5615783. I'll create a ticket for this issue so our developers can look into why this happened. I'll let you know as soon as I have an update from them.

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