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Order didnt add damage waiver

Guest shared this question 5 years ago
Answered

I entered an order for linens and the damage waiver didnt add for some reason

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Comments (3)

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What you need to do is click Recalculate then click Update. This will show IO that it needs to not only recalculate the price but add any applicable fee's not weren't originally added. I don't see why this wasn't added originally from the log so I'll keep investigating.

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It's possible the lead was first updated without any errors. For instance, the fee was removed manually, or didn't apply at first because other equipment was added that didn't apply for that fee, then other equipment that would normally apply for the fee was added after the update button, all before the first save. Please let us know if you find other examples of this.

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