On contract, payment radio button not auto=selecting, resulting on $0 payments

Bill Garvey shared this problem 11 months ago
Known

4086567Lead, but have heard from other customers. When I View the contract, it tells them it is going to charge their card the deposit and CC fee, but no radio button is selected. Customer thinks they have paid, and are confused when they get an auto-email reminding them to pay.


Perfect world would default to Full Balance, allowing them to chose to pay deposit only.

Comments (3)

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I've made this change to your contract, the Full Balance choice will be chosen by default. Let me know if I can do anything else for you!

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Thanks - did you do this across all of my Locations? Is this something in the php or HTML I should be doing?

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Sorry, I meant to do that initially. It's in the HTML of the Contract page, the Entire Balance needs a check="yes" value in the input tag. I've added it to the rest of your locations.

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