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New quotes not adding tax

Michael L. shared this question 5 years ago
Answered

I'm not sure why but new quotes from the website are not adding the sales tax?

Quote # 3681723 just came through and there's no tax, as well there is a warning on the tax when I look at the customer.

(I've added tax and send the customer their quote - just want to find the setting to fix this )

Comments (2)

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Something I just noticed - on the quote in question - the province was ONTARIO - not ON

I did a test quote with ONTARIO as Province and there's no tax ( # 3681979 )

If I have the province as ON it adds tax.

since I don't go out of province can we Set the province to only allow "ON" Cheers

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Done

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Looking into your account you currently have everything set up for sales tax. You'd set it up in Settings-> Distance Charges under the state tab which you've already done. Your settings in Payment Options are also what they should be. I've added a new quote from the quote page that included sales tax on it. It's not adding sales tax to this lead because of something in the address. Probably what you described about ONTARIO and ON. I'm pretty sure I used ON when I tested your quote page.

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