long distance order

Jessie Ochoa shared this problem 48 days ago
Known

i recently received an order from the San Francisco area which is well over 500 miles from San Diego, but it did not restrict the quote based on distance settings. The distance fee was also miscalculated, it showed $15.


Can you please review the quote to help identify the issue? lead 7190770

Comments (1)

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It looks like it's a completely wrong address....it's supposed to be an address in La Jolla? it was entered incorrectly....The customer entered the wrong zip code. And Google Maps was unable to find it....and that's where the error occurred.