Issue with damage waiver language showing when it should not

OMG Akron shared this question 3 months ago
Need Answer

I emailed someone about this a while back and there were a few instances where it was resolved, but it appears to be an issue. In a nutshell, there's some goofy language showing at the bottom of the totals area of our emails, yet they do not show in IO or in the log. 2 screenshots shown to assist diagnosis. All of this should not be showing up:


"

d & Set-up:
$%d%
The Incidental Damage Waiver has been waived by the customer.

Comments (3)

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Of course I am unable to get this to happen! Where is the second screenshot from? The quote email?

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Yes, the email itself

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Ok, thanks. Please send me over any other examples. I am trying to get it to happen for me so I can see where the issue is coming from...but not having any luck.