Emails show read at what point?
Just checking in for some clarification regarding system emails being sent.
At what point does the email show as "read" in the Lead Log? At the point the email is physically read or only if something is clicked?
We seem to have instances where delivery confirmations for example aren't showing as read...so we phone the customer as a follow up to alert them to read the delivery/collection times but they claim they've viewed the info.