Email not sending

Richard Just shared this question 18 months ago
Answered

We created a second follow up payment reminder for customers (7 days after booking) which precedes an initial payment reminder after 4 days.

The second payment reminder (7 days) is not firing and sending since it's been created?

The first is working fine.

Everything is set the same in the email centre? The subject title of the email template is: "Customer - FINAL Deposit Due Reminder (after booking)"

As an example, it should have already sent to lead 3255311 on 03/04/18.

Comments (6)

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I wasn't able to find the cause of this today, but I got another developer looking into it with me now so hopefully we'll have a good answer for you soon.

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Any update on this?

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Unfortunately, these are matched on the title of the email often. So, change your email title from Customer - FINAL Deposit Due Reminder (after booking) to Customer - Deposit Due Reminder (after booking). You can put in the description the difference for you to keep track. Thanks.

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We've fixed this one.

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These second reminders are not firing again. See leads 3638323, 3848471, 3848521 as examples.

Could you take a look and advise

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It doesn't appear to be an improper setting or anything obvious. I have our development team doing bug testing on this now.

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