Email Balance Due problem

Ryan Strayhorn shared this problem 2 years ago
Known

We have an auto email that goes out to customers that says what their balance due is using the %balancedue% function. This, however, is showing the invoice total and not balance due. It was brought to my attention today by a customer who had fully paid their contract off but was still told in the email they owed the full amount. The lead I am specifically referring to is 3619967.

Comments (2)

photo
1

I just sent myself the Customer - Event Reminder from 3619967 and the %balancedue% showed $0.00. I can see in the log of this lead that the payment was made:

86b666af43e7418322867a91fb68fd3c

And the email was sent:

303771d16f12ae17e081af55f8eb0faf

So he received the email close to when he made the payment but the email was sent before the customer payment.

photo
1

And this is why you don't always trust what customers say. Thanks!