Email Balance Due problem

Ryan Strayhorn shared this problem 11 months ago
Known

We have an auto email that goes out to customers that says what their balance due is using the %balancedue% function. This, however, is showing the invoice total and not balance due. It was brought to my attention today by a customer who had fully paid their contract off but was still told in the email they owed the full amount. The lead I am specifically referring to is 3619967.

Comments (2)

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I just sent myself the Customer - Event Reminder from 3619967 and the %balancedue% showed $0.00. I can see in the log of this lead that the payment was made:

86b666af43e7418322867a91fb68fd3c

And the email was sent:

303771d16f12ae17e081af55f8eb0faf

So he received the email close to when he made the payment but the email was sent before the customer payment.

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And this is why you don't always trust what customers say. Thanks!