This is a bit involved, but I will try to simplify it. #1 Distance charge test is grayed out, so I cannot test the problems I am encountering. #2 An example of an ongoing problem=ID 692245. Distance to customer is 27 miles. I have set paramenters to make the charge $94. At 27 miles I am seeing the charge of $89, not $94. In addition, it appears from the log that my admin assistant has reduced the $89 manually to $79. Can I prevent adjustments to the delivery charge by an admin and why did my original charges not come out to $94 as set up? In addition, why can't I test?