Customer contract email

Winfield Prass shared this question 4 years ago
Answered

Hi Guys,

I modified our customer contract email to included the event start time in the body of the email. However, the document is not converting the code "%starttime%" to the actual event start time as intended. Instead the code as written above shows in the email. Please advise.


" In regards to the delivery of your order, delivery is typically scheduled during the two hour window prior to event start time of %starttime%, unless you request an alternate delivery time. We are looking forward to your event. Should you have any questions, please feel free to contact us."

Best Answer
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Can you give me a lead where you are experiencing this issue? I checked it in your account and on my tests it worked properly. Also, pasting from Word generally puts a lot of hidden junk inside those emails. You are far better to type it in rather than paste from Word.

Comments (4)

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Can you give me a lead where you are experiencing this issue? I checked it in your account and on my tests it worked properly. Also, pasting from Word generally puts a lot of hidden junk inside those emails. You are far better to type it in rather than paste from Word.

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Please check leads 763811, 845371, 769874. I went back as far as January and found the same issue. The code seem to work correctly for some but not all leads.

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Does it work for you if you do it on one of those leads now? Also, what browser are you using. I tried it for 763811 and in both tests it worked perfectly. Is it possible that you fixed the template since you contacted us.

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I play around with it before I submitted the question so it's possible that I did inadvertently solve the problem. Thanks for looking into it.