This object is in archive! 

custom email server

Cameron R. shared this question 5 years ago
Answered

Tried to setup custom email server but TEST LOGIN keeps failing?? Verified my settings with charter. I can access the email account from my mobile devices while on 4G.

Comments (4)

photo
1

If you've verified the password and all the other info, you'll have to reach out to charter so see about any restrictions they may have built into the server. I'm having a hard time finding documentation that shows mobile.charter.net is a proper server name for regular smtp settings. This seems like something they've set up special for mobile devices. It's hard to tell from their documentation because it does a lot of jumping around of brands after you get to the site, but it looks like mail.twc.com might be the right email server.

photo
1

Just talked to Charter/Spectrum and the info is correct. I had to switch it back off just so I could respond to a quote. Was hoping to eliminate some customers saying they never receive my emails.

photo
1

Let me look into it further and see if I can figure out why this one isn't working.

photo
1

Something is setup weird with their mail server. It doesn't respond to normal commands. Unfortunately you'll have to use a different email account or allow us to continue to send on your behalf. I'd suggest getting an email address @ your company.com.

Below is a log of what I tried. I have the twc.com one on there as an example of how it's supposed to work:

ecdfc0b3854f0f90b0606f8799e783b4

Replies have been locked on this page!