CRM email integration not updating (company IMAP)

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This showed up on our screen as an alert. We had just made gmail our custom email server. What does it mean?

The same problem

Comments (5)

IO S. ● 6 years ago

It usually means that the IMAP settings are not correct and we cannot get emails to add to the CRM tab for you. It could have been a temporary issue. If it still exists, please give me a way to find your account. I looked up your name but could not find your account. Thanks.

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Greg H. ● 6 years ago

i am having this issue on one of my staff members email

heatherbrightwell

can you look into it for me

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IO S. ● 6 years ago

Is it that she can't send email? I did a test and it worked.

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Greg H. ● 6 years ago

She has the error message and yellow underneath her login name when she brings up her screen

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Greg H. ● 6 years ago

Her message is gone today..

we also had issues adding some shifts for workers and they we added them again they showed up 2 times but we fixed all those this morning and today it is working fine.. maybe just a freak of nature :)

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Greg H. ● 6 years ago

she is getting this again today

no matter what computer she logs in from the error is appearing

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IO S. ● 6 years ago

This message can get triggered if this email address has not received an email from a customer in 24 hours. It's a bit of a failsafe to note that we haven't downloaded any new data recently so something might be broken. There may be an issue with the connection, but lets start with this first: has this email address received any emails in the past day that should be associated with a lead?

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