confirmation email not sending

Jessie Ochoa shared this problem 45 days ago

Solved

A recent client booked online and did not receive either the confirmation or receipt emails. Can you please look into it? 5950409

5950409

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Comments (6)

Cody Swiger ● 45 days ago

This customer unsubscribed from all of your automatic emails.

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Jessie Ochoa ● 45 days ago

oh ok, does that show up on the log?

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Susan McDuffee ● 45 days ago

You can locate this info on the customer's profile

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Jessie Ochoa ● 45 days ago

Thank you. How can the customer re-subscribe?

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Cody Swiger ● 44 days ago

We don't have a feature that allows you to do that at this time. If you've got permission from the customer, we could probably edit the entry in the database manually. Should we go ahead and do this for that customer?

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Jessie Ochoa ● 44 days ago

If you have the time yes, we have already set her up with an alternate email. Thanks.

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