Clearing flag on any lead resets lead status to "Quote"

Matthew Isgur shared this problem 3 months ago
Known

When we clear a flag on any lead, the lead status automatically updates to "quote". We don't want any status changes when we flag a lead or clear a flag.

Can someone help with this?

Thanks

Comments (3)

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Do you have any lead examples of when this has happened?

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Hi Susan,


There's not really a way for me to document this when it happens, but it happens on every "contract" lead that we unflag. It doesn't happen to our "Deposit Placed" or "Confirmed" leads.

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I have a dummy lead in there that I am using as an example..I am putting in a ticket for this now!

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