auto emails

Tom Slonaker shared this problem 3 months ago
Known

Lately our auto emails have stopped going out again. as an example: 5273319

Comments (4)

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The only email I think that lead would be getting is the 'Contract Received' but you have it set to go out 1 day after they signed and it's only been a few hours. Was there a different email you were expecting to go out?

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I sent it by hand, it is the Marcos Pizza promotion which goes out right after the quote

Hmmm, I see why this time, it was never a quote I guess, they just went tright to contract? How is that possible?

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I must be trying to do too much at once. I thought I sent the Marcos promotion myself but it doesn't show. I am distracted. Weeks ago I noticed although it is an auto, that it wasn't going out. I called IO, a change was made and I thought it started going out again.

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The customer clicked the Book Now button within a minute of getting the quote, so the email didn't have time to go out. The Auto emails only send about every 20 mins, so in scenarios like this they could get missed.


I do see you had a Marco Pizza Newsletter sent out to everyone, and also I see an auto-email that is set to go out to people that get a new quote and don't book immediately.