All orders booked thru Quote Page send Booking Attempt Failed... but it puts the Lead in IO like it didn't fail.
A lead in IO is different than a booked lead. The alert you received tells you the customer wanted to book online, which is upgrading their lead to a contract status and signing and paying for it. You received the alert to let you know that you have a motivated customer, but for some reason (equipment availability, time till event is too short, etc) they were unable to book. This tells you to get in touch with them and see what you can do to still make the sale. If nothing else, you should inform them why you cannot service their event.
Comments have been locked on this page!