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Multiple Territories outbound call question

Guest shared this question 5 years ago
Answered

When I do outbound calls with IO Phone it automatically chooses which number it’s calling from.

Is there a way to manually do it? Or how does it choose which number to use?

Comments (3)

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It will choose based on the customer's lead. If you dial from the app you can choose.

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When the customer isn't in your system IO Phone picks the first location. There isn't a way to control what number it picks unless you were to log into a worker account that has access only to that one location. Let us know if you have any other questions.

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