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13% sales tax is not being charged on online quotes

Nicole T. shared this question 6 years ago
Answered

The 13% sales tax is not being charged on online quotes - 3322335. Happened to other online quotes this morning as well that I've gone in and fixed manually.

How can I correct this?


Nicole Tersigni-LaLonde

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The province was listed as ONTARIO instead of ON. Since it didn't match with your Settings->Distance Charges->State list, it didn't charge. I'll put in a request to fix this. In the meantime, change it to ON and recalculate. It should fix it. Thanks!

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