FAQ

What types of companies does your software work with?
Any type of event or equipment rental business, such as: inflatables, tools, equipment, tents, AV (audio/visual), catering, parties or weddings. It is not designed for companies that rent real-estate.

Is your software online or do I have to download it?
Our software is an online service and there is nothing to download. You can access it 24 hours a day from any location that has internet access.

Is my personal and business data safe ?
Absolutely! We know that your data is important to you and take every precaution to protect it. Your personal data is never shared or distributed, and your business data is kept explicitly for your use. We use SSL, 256-bit high encryption to help protect your data and our servers are located in a highly secured environment.

Do you have a demo account I can use?
Yes, you can access our demo account here.

Is your website reliable?
Yes, and you can see the history of any downtime our website experiences at the bottom of every page. Our server is in a highly secured datacenter and is cloud-based (which means the computer hardware is redundant) to reduce downtime. We also have a backup server that will take over in case the main server ever has problems.

How much does it cost?
Please see our Prices page for pricing details.

Can I purchase your software for a one-time fee?
No. Charging a monthly fee is actually to your advantage, because it ensures that we will always be working to retain you as a customer. Other companies that charge a one-time fee have little motivation to keep you happy and improve their software.

Can I cancel it during the winter when I get less business?
No. Our monthly prices are set low, as we expect customers to maintain the subscription that fits their business whether during a busy or slow season. We cannot continue our high level of service and continued improvements if our customers play games with their subscription trying to save money. If a customer reduces their subscription to a plan that doesn't fit them, we will assume they are switching to another software and will purge their customer, lead, worker, and other data. This is done mostly to encourage customers to honestly and fairly use our product and services as well as reduce our liability by not saving that personal data when it is not being managed.

What happens at the end of my trial period?
When your trial period expires, you will be directed to a subscription page upon login. From there you may decide whether you would like to subscribe to a paid version of InflatableOffice or not. If you choose not to subscribe, your account will be downgraded to the Free version.

What is the difference between the free and paid versions?
The Free version includes everything that the Basic plan includes except you are limited to only 10 unique rental items. What this means in when a customer gets a quote they only see a maximum of 10 rental items in your inventory.

What determines the count of rental item limits for your different plans?
When you are trying to determine what subscription plan you would need you'll need to know how many different items you have. We count only unique items, so for example if you have 1 bounce house and 3 snow-cone machines, then that would only count as 2 items (the snow cones machines are all the same, so only count as 1). Also, Accessories/Options (such as colors, flavors, and add-ons) are not counted.

What is your cancellation policy?
You may cancel at any time. We bill on a month-to-month basis so that you are never locked-in. You will not be billed for the next month if you cancel prior to its start. Once the month has started though, you will owe the full monthly subscription cost, no matter when you cancel during the month.

What if I do not want customers to be able to get their own quotes or know our availability?
Simply turn off those options within your companies personal settings. You can still benefit by quoting your customers through InflatableOffice. However, our experience is that allowing your customers to get their own quotes benefits both your customers and you.

How do the contracts work?
We provide a default contract for you that can be customized as you need it. Go to Settings -> Contract Templates to access it. The %names% are keywords that will be replaced with the correct values according to the event they are generated for. For example when you have a Lead that you want to create a contract for, you can click on that Lead, then click the contract tab. Click Edit, then at the bottom-right, click Add New to add a new contract, then click Save. Now you can view or email the generated contract.

How does a customer sign a contract?
When you email a customer the contract through our software, they can click the contract link that will take them to a page where they can review the details and sign the contract digitally.

Can customers pay me for their event online?
Yes, customers can pay the deposit and/or full amount on the same page they sign the contract. We support Open Edge, Paypal, PayJunction, and Authorize.net for credit card payments. You can set this up on the Settings -> Merchant Services.

How does Automated Booking work?
If it is enabled, customers can get a quote from your website. As long as the inventory they are requesting is available and the event date they selected is far enough in the future (you can configure this) then they can click a button that says "Book this event." It then takes them to the contract page where they sign the contract digitally, and pay the deposit. When you log in to the website you will see this event in the Overview page.

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