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Undocumented, ill-conceived spam filter

Andrew K. shared this problem 5 years ago
Solved

This morning, without prior notice or later explanation, InflatableOffice began rejecting all of our customer's contact requests with the error "No links allowed".

Please:


  1. Document this kind of change.
  2. Provide a means to opt out.

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In case you need to know:

  • To provide context for our sales staff when interpreting messages, our contact form adds its own URL beside the customer's message.
  • It's common for our customers to include a link to their organization or event website. We expect and encourage this.

Best Answer
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So sorry for the issue! I've made a change to exclude you from this change.

Comments (2)

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1

This was a quick fix for a flood of spam emails some of our users got. We didn't realize any of our users had fields encouraging URL's. We'll update this ASAP.

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So sorry for the issue! I've made a change to exclude you from this change.

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Thanks.

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