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When I send out an invoice to a customer and they respond via email, why does it sometimes go to other sales reps?
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We have had this happen a lot lately. I will send out a new contract to a customer, the customer responds but instead of it going to my email it goes to another sales rep.
The same question
The email's FROM line (and thus, the REPLY-TO) are set to the sales rep assigned to the lead. If you still think it's behaving incorrectly, give me a Lead ID as an example I can look into it further.
The email's FROM line (and thus, the REPLY-TO) are set to the sales rep assigned to the lead. If you still think it's behaving incorrectly, give me a Lead ID as an example I can look into it further.
The email's FROM line (and thus, the REPLY-TO) are set to the sales rep assigned to the lead. If you still think it's behaving incorrectly, give me a Lead ID as an example I can look into it further.
The email's FROM line (and thus, the REPLY-TO) are set to the sales rep assigned to the lead. If you still think it's behaving incorrectly, give me a Lead ID as an example I can look into it further.
It does show my email in the respond to line. Most recently it happened with lead ID #847087.
It does show my email in the respond to line. Most recently it happened with lead ID #847087.
I tested it and verified that the email is sent correctly with all the FROM and REPLY-TO email addresses set to you.
The only other thing I can think that might be happening is the customer is changing it or their email program is changing the email address to one in their address book.
I tested it and verified that the email is sent correctly with all the FROM and REPLY-TO email addresses set to you.
The only other thing I can think that might be happening is the customer is changing it or their email program is changing the email address to one in their address book.
Also, I noticed with that event an automatic email was sent when they made a payment. Did they respond to the email you sent or the payment received email?
Also, I noticed with that event an automatic email was sent when they made a payment. Did they respond to the email you sent or the payment received email?
They responded to the Payment received email.
They responded to the Payment received email.
Okay, that is the reason it didn't go to you then since that email is sent automatically from the company email address under Settings->Company Details.
Okay, that is the reason it didn't go to you then since that email is sent automatically from the company email address under Settings->Company Details.
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