This object is in archive! 

Remove survey rating for one item

Casey Z. shared this question 6 years ago
Answered

I know you guys can remove an entire survey for us... Can you remove a customer rating on a single item, without removing the entire survey? Sometimes a customer rates the item based on something not related to the item (ex: it rained so we didn't use it - not satisfied), or we have fixed the problem, so it no longer applies.

Comments (2)

photo
1

Sorry, the only option is to delete and redo the survey with corrected

data.

photo
1

Ok, that works! I will just save the survey results then go back and enter it myself. I also see an option to delete that myself; I don't remember that being their before. Thanks!

Replies have been locked on this page!