Workers Text Notifications

Greg Harkins shared this question 4 years ago
Answered

We have our staff set up to get text messages 5 hours before and 2 hours before there start time.


It seems that only 1 message is going out, the 2 hours before but it is going out 1 hour before instead of the 2 hours before.

Both texts are turned on and set correctly in the Email Center.

So i would guess that what is happening is one of two things..

1. Its something to do with the server location time, ie, Mountain Time instead of Eastern

2. Something to do with DST (daylight saving time)


Can you let me know to fix it so they get them at 5 and 2 hours out.


Thanks

Comments (7)

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The system can currently only send out one reminder of this type. We plan to improve this in the coming weeks.

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Emails and texts can currently only go out once to remind people with the exception of the Event Reminders. We plan to improve this shortly.

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So even if we have set up different messages?


I have 2 worker text reminders set up,


Is this only in the workers module part of the sending or does that also include the customer side.

We have messages set up to send clients reminders about past dues, deposits, upcoming events etc.

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Currently only one email of each type can go out. So only one payment reminder or one deposit due reminder or one event reminder 1 or one event reminder 2 or one event reminder 3, or one contract reminder, etc


So if you've created duplicates of the same email set to go out at different times, I'd recommend disabling one of them until we allow for this ability.

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can you text a worker on an Event Reminder? (the green circle with the check mark) or is it only emails?

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The Task Reminders are only emails currently. If you setup the calendar integration with it then google can do phone pop-up reminders.

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I have setup google calendar with my workers and gave them access to my calendar when events get booked. They get both emails and phone pop ups a day before and 2 hours before. You can tweak this. This does mean they have to have a smart phone but almost everyone does now.