PayPal payment not working

Rafael Gutierrez shared this problem 5 years ago
Solved

We've had a few customers lately saying the PayPal link on their contract isn't letting them pay their deposit (or full balance).


I've clicked on the link as if I was a customer, and am getting an error message as well. This is what PayPal's site error says:

The link you have used to enter the PayPal system contains an incorrectly formatted item amount.


The only current customer having this issue is Lead ID: 976541. I'm assuming everyone who has had this problem is the same error...but I can't confirm that since this is the only customer contract link that I have that has an unpaid deposit/balance.


Thanks for helping, if you can!

Comments (4)

photo
1

This was a strange rounding bug that was rare. It's fixed now.

photo
1

I am getting the same error now. I can't process a payment for lead id

photo
1

I am getting the same error now. I can't process a payment for lead id 989337

photo
1

Your browser is not downloading the latest javascript. See below.

http://www.wikihow.com/Clear-Your-Browser%27s-Cache

photo