IO is not sending emails (contracts, quotes, packing lists)

Edith Abitbol shared this question 18 months ago
Need Answer

Hi

I noticed IO is not sending any emails, from the quotes, contracts, packing lists etc... Please let me know if you can fix this and if we need to resend all emails.

Thank you

Comments (1)

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If you go to Settings -> Email Settings you'll see that the Email Reply Address is currently set to Logged in User's Email. When I log in as the admin of the account and view your worker account I can see the email settings are empty.

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To use the logged in users email you'll need to have this filled out for each worker account. This can be done with the admin account. Here is a video that explains how to find the correct email settings.