Contract

Tom S. shared this problem ago

Not a Problem

Nicole Butler 1311117 entered contracts but view and send remain grayed out and cannot send

The same problem

Comments (1)

IO S. ● 8 years ago

Sorry about the poor documentation on the latest release. As discussed on the phone, you need to move the lead to a Contract or higher status before the contract is available to email out. Thanks!

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Maribel L. ● 8 years ago

Mine is letting me click on email but customer not receiving the email

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IO S. ● 8 years ago

Check the log to see if the email was sent. If it was sent, receiving it is an issue with the customer - most likely they are putting it in their spam folder. You'll have to give us the ID of the lead you are having issues with if you want us to look at it.

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Maribel L. ● 8 years ago

Yes I have done that, it emails it out but the customers are not receiving any emails about a contract.

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IO S. ● 8 years ago

You'll have to send us a lead ID if you want us to look into it. It's not a system wide issue.

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