confirmation email not sending

Jessie Ochoa shared this problem 45 days ago
Solved

A recent client booked online and did not receive either the confirmation or receipt emails. Can you please look into it? 5950409

5950409

Comments (6)

photo
1

This customer unsubscribed from all of your automatic emails.

photo
1

oh ok, does that show up on the log?

photo
1

You can locate this info on the customer's profile

photo
1

Thank you. How can the customer re-subscribe?

photo
1

We don't have a feature that allows you to do that at this time. If you've got permission from the customer, we could probably edit the entry in the database manually. Should we go ahead and do this for that customer?

photo
1

If you have the time yes, we have already set her up with an alternate email. Thanks.

photo