This object is in archive! 

Can payment option remain closed until contract has been signed?

Jessie O. shared this question 9 years ago
Answered

Is it possible to adjust the contract page so that customers do not have the option to pay until the contract has been signed? I think this would solve the two consistent issues I have with customers:


1. Not signing contract, but making payment.

2. Making payments after contract has been cancelled.


Thanks!

Best Answer
photo

For the first one the contract page can be customized by using the variable

  1. %isContractSigned~Yes Response~No Response%

to disable the payment if the contract is not signed yet.


For the 2nd scenario I think that you may have to delete the contract on cancelled events if you would like to prevent them from making a payment.

Comments (8)

photo
1

For the first one the contract page can be customized by using the variable

  1. %isContractSigned~Yes Response~No Response%

to disable the payment if the contract is not signed yet.


For the 2nd scenario I think that you may have to delete the contract on cancelled events if you would like to prevent them from making a payment.

photo
1

Normally, I delete contracts from cancelled events but customers can still access the payment section and make the payment regardless of whether a contract exists or not.


As for the code, do I just copy and paste "@~isContractSigned~Yes Response~No Response@" into the html?

photo
1

I have implemented the code on your contract page so they can only pay after the contract is signed.

photo
1

Thanks for doing that. I tried to add a line of text above the payment info and it reverted to the old format. Can you please help? (again)

photo
1

It is updated.

photo
1

Works good, except once the customer has signed contractthe payment defaults to the deposit amount and cannot be changed to full payment. Is there a way to fix this?

photo
1

I have fixed this

photo
1

i would like for all customers to sign contract before making payment. Please set me up for this.

photo
1

This can certainly be accomplished for you, but I just wanted to send a message to you to double check first: Almost all the users who have requested this have eventually had us revert it back because they ran into a scenario where they were trying to accept a payment on an unsigned contract and the person at the organization making the payment was not going to be signing the event contract. I just want to be sure you see absolutely no scenario where this might take place for you before moving forward. Shall we proceed?

Replies have been locked on this page!