Variable %setupday%, %fullsetuptime% are not working. Please fix!

WILSON C. shared this question 3 years ago
Answered

The templete variables %setupday% and %fullsetuptime% are not updating to the current day and times being delivered from the blocks on the delivery tab.

I sent out emails and these varibables generated the wrong dates and delivery times and it created a ton of confusion for my customers.


Example, check the emails sent


See lead ID 7081833


and lead id 7156327


How can I fix this.

Comments (3)

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The lead's delivery window, the delivery tab, and the emails all say the same thing for both of these leads. I'm not seeing the issue here.

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Hi Cody,

I've added the screenshot the variables in the email are not matching with the actual delivery day and time windows

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I see now. I was checking the email log for the "Event Reminder First Notification- Auto" email. These emails use a slightly different variable. But the issue I'm seeing is that there's something on a lead not clearing the 10am setup time when the window and the schedule both say noon. I'll get a member of our development team on it.

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Sweet...Thanks so much Cody.

It's worked good for years and years...it seemed to just started doing this today. I haven't changed anything.

Thanks!

Ken

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This is now fixed. If you see anymore issues like this, please open the delivery planner and click save. It should correct them. Thanks!

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Thanks guys!


Will do.


Ken

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